Introduction
You can build the most advanced AI-powered resume screening software in the world—but without the right support, even the best tools go underused.
That’s why, at Brainner, we believe great software isn’t enough. For enterprise recruiting teams to succeed, you also need a world-class Customer Success team. One that understands the real challenges of Talent Acquisition, not just the tech.
Unlike traditional customer support (which is about ticket solving), our Customer Success team is made up of engineers with deep experience in process improvement and enterprise consulting. Their job isn’t just to “make the tool work”—it’s to help you optimize your entire resume screening workflow, accelerate time-to-hire, and actually measure the value AI brings to your team.
Our 3-Part Customer Success Approach
1️⃣ Pilot First
We always start with a real use case from your company. You’ll test Brainner on a live open role—whether through Greenhouse, Lever, Recruitee, Workable, or Zoho Recruit—with our team guiding every step of the way.
We don’t just “turn the tool on”—we help you bring key stakeholders onboard: IT, Legal, Compliance, and Finance.
2️⃣ Company-Wide Onboarding
Once approved, we roll out Brainner across all your relevant roles, applying what we’ve learned from supporting over 500+ Talent Acquisition teams.
We ensure that hiring managers, recruiters, and coordinators are aligned on a unified playbook—with real clarity on how to screen resumes with AI, how to collaborate with our scoring system, and how to maximize recruiter time.
3️⃣ Ongoing Optimization
We stay involved after onboarding. We continuously track usage and impact, gather feedback, run internal audits of adoption, and release new features and product iterations based on your team’s needs.
Some of our most valuable features today—fake applicants detector, hiring manager roles and automation rules—were born directly from customer conversations.
Our Mission: Not Just Working Tools—Working Smarter Teams
At Brainner, we’re not building software to replace recruiters. We’re building tools that give them leverage.
That means:
- Transparent scoring criteria (no black box decisions)
- Recruiters in control of the final decision
- Support for complex jobs and nuanced hiring needs
- AI prompting trainings so your team gets the most out of our system
Our goal is to help you make better hiring decisions—faster. To eliminate the manual grunt work that slows recruiting down. And to make sure your AI-powered process still feels human, fair, and smart.
Why Customer Success Is a Product Engine
Finally, we don’t just treat Customer Success as a support function. It’s a strategic feedback loop. Our CS team is the front line when it comes to understanding:
- What features need improvement
- What blockers recruiters face in real workflows
- What new product ideas should be prioritized next
Whether it’s a request for SSO support, SOC 2 Type II documentation, or new automation features, our roadmap is shaped by your needs—not just our vision.
✨ A great product is a start. But enterprise success depends on implementation, adoption, and impact.
If you’re thinking about trying Brainner, don’t worry—we’ll guide you through every step.
Save up to 40 hours per month
HR professionals using Brainner to screen candidates are saving up to five days on manual resume reviews.