Key Accounts Manager

1. Job Summary

 To plan and coordinate the management of key corporate accounts for the achievement of required sales targets and customer service levels.

 2.     Principal duties and Responsibilities

•  Participate in the preparation of annual sales forecasts and sales budgets.

• Prepare sales forecasts for all key accounts, identify opportunities for the achievement of sales targets and develop appropriate strategies for implementation.

• Monitor the implementation of key account sales strategies to ensure that marketing schedules and targets are satisfied.

• Develop and monitor the utilization and performance of subordinate personnel so as to create and maintain effective levels of productivity.

• Investigate and respond to market or customer demands, complaints or problems so as to ensure the achievement of established marketing objectives.

• Conduct customer visits to ensure the effectiveness of services rendered by key accounts personnel and to identify, investigate and initiate corrective action on issues adversely impacting sales performance.

• Ensure the generation of key account sales reports on a scheduled basis and prepare monthly reports on the performance of the unit.

• Ensure the maintenance of established codes of discipline and conduct by subordinate personnel.

• Review the Accounts Receivable aging report on a regular and consistent basis to inform required follow up action.

 3.     General Requirements

•  Bachelor’s degree in Business Administration, Marketing, Management Studies.

• At least three (3) years’ experience in a similar role.

  4.      Knowledge, Skills and Abilities

•  Well developed knowledge of the marketing and sales function

• An appreciation of the economic, social and cultural factors that impact sales performance

• Well developed interpersonal, management and communicative skills

• Leadership qualities

• Negotiating ability

• Computer Literate