About the Role

We are looking to bring on a Special Projects Manager to lead and oversee critical initiatives that are non-routine and strategically important to the business. The ideal candidate is someone who has a strong desire to execute and deliver on projects successfully, ensuring that they align with organizational goals and drive business outcomes. The person needs to possess incredible work ethic, grit, organizational skills, integrity, problem solving abilities, cross-collaboration skills and eagerness to learn.

CurbWaste has seen consecutive quarter over quarter growth and positioned itself as the up and coming system of record for the waste industry. Leveraging a founding team from the waste industry, CurbWaste has focused on ease of use and automations to bring a user experience the waste industry has seldomly seen. The Special Projects Manager will be responsible for delivering on key strategic projects that will help the team take the company to the next level. CurbWaste is backed by amazing partners including Mucker Capital, B Capital, TTV Capital and Flourish ventures and has raised over $20M as it looks to establish itself as an industry leader.

About Us

We are an early stage vertical SaaS business dedicated to bringing the most innovative technology to the historically underserved Waste Management Industry. We care deeply about the hard working, dedicated, and humble people of the Waste Management industry and will stop at nothing to ensure that they get the most value technology can offer. We lean on each other to deliver the best value to our customer and we constantly challenge each other to be the best version of ourselves every day. We settle at nothing short of being the best at what we do.

Requirements

What You Will Do

As the Special Projects Manager, you will play a pivotal role in executing key strategic projects related to improving the experience we deliver to our customers including relationship management, advocacy and support as well as the experience we deliver to our employees. You will work closely with the Chief of Staff and the rest of our leadership team to build out initiatives that allow us to continually improve the brand experience to exceed customer and internal expectations:

Tactical responsibilities will include:

Customer Advocacy Support: Manage customer suggestion intake process and cross-functionally collaborate with the Product, Customer Success (CS), Sales and Engineering teams to ensure that customer needs are being met and that we are providing solutions that drive value. Additionally, this includes assisting the VP of CX with at-risk account remediation efforts and documenting the needs of key strategic clients
CX Operations: Create and maintain CX process documentation, ensure customer-facing documentation meets brand guidelines, meet with all departments regularly to ensure that customer-facing process gaps are addressed in a timely manner
Product Rollout Strategy and Marketing: Partner with the Product and CS teams to ensure that the rollout of new features is seamless and prepare customer-facing product update communication materials
CX Analysis: Monitor and track themes across reported issues and new feature suggestions to ensure Customer voice is being heard and escalated as needed
EX Operations: Develop centralized company-level Resource Center, take lead in streamlining the employee onboarding process and assist with team event planning and engagement activities
Learning and Development: Build out a comprehensive product training program and Help Center for both employees and customers
Ad-Hoc Projects: Collaborate with senior management to align on projects to achieve the business’ strategic objectives, identifying key deliverables and milestones; Spearhead the execution of strategic ad-hoc projects ensuring the are delivered on time, within scope, on budget, and with full alignment of project stakeholders

What You Will Need

Most important things we look for are passion, grit, and hunger. To be successful at CurbWaste you will need to be motivated by impact and a desire for growth. These are the skills we look for in this role:

Proactive self starter looking to work hard and play hard in a startup environment
Exceptional project management skills; Proven ability to multitask and manage multiple moving pieces at a time while paying strict attention to detail
Remarkable customer relationship skills and ability to communicate clearly and effectively with Customers
Strong organizational and time management skills
Flexibility and adaptability to work in dynamic environments and manage projects across various domains
Proficiency in data analysis and the ability to use data-driven insights to inform decision-making
High degree of intellectual curiosity, desire to dive deep, and willingness to learn
Excellent communication and collaboration skills
Bachelor's degree in business, project management or a related field
Familiarity with SaaS business models and/or Waste Management industry a plus
Critical thinking skills with experience in troubleshooting software issues a plus
1-2 years of experience in a project management role or working for a software company is a plus

Benefits

What We Offer:

This is not just a job. This is a career, a chance to make a direct impact. Here’s how we help:

Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career.
Health benefits: Company-paid medical, dental, and vision

Our Mission:

We aim to change the way waste companies run their business. We are a software founded by haulers and built for haulers. We care about the environment and want to play a positive role in the future of the waste industry. Software helps create solutions and we are focused on being the leaders in change.