Relief Helper
Gaston Services Limited
Relief Helper
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Chaguanas, Chaguanas, Trinidad and TobagoFull-timeSummary of Position:
The Relief Helper provides operational support to Distributors and Relief Drivers in the efficient loading, delivery, merchandising and sale of Company products. The role provides flexible operational support across routes and other assigned activities while ensuring excellent customer service and compliance with Company standards.
In addition to route operations, the Relief Helper may be assigned to yard operations, loading bay support, marketing and promotional activities, or other operational duties as required to support the Sales and Distribution Department.
Principal Accountabilities / Key Functions:
1. Route Preparation & Product Distribution
- Support the Distributor in the efficient delivery of Kiss Baking Company products on the assigned route.
- Load products required for the day's sales and deliveries, ensuring quantities are accurate and products are handled in accordance with Company standards.
- Verify that products are rotated during loading to maintain freshness and comply with the Company's product standards.
- Ensure the delivery vehicle is prepared for daily operations before departing the compound.
2. Customer Service & Sales
- Build and maintain professional relationships with customers while delivering efficient and responsive customer service.
- Support the Distributor in achieving daily sales and service objectives.
- Assist in the execution of Company sales, merchandising and marketing initiatives.
- Promote a positive image of Gaston Services Limited and Kiss Baking Company during all customer interactions.
3. Route Flexibility & Operational Support
- Adapt quickly to different routes, customer locations and operational requirements based on daily assignments.
- Follow the instructions and work direction of the assigned Distributor or Relief Driver while carrying out daily responsibilities.
- Where regularly assigned to a particular route, develop and maintain working knowledge of the route, customer locations, delivery sequence and customer requirements.
- Provide operational support on the route in the absence of the permanent Route Helper to assist with maintaining efficient customer service and route continuity.
4. Merchandising
- Prepare customer orders and merchandise Company products in accordance with established merchandising standards.
- Install and maintain promotional displays, posters and merchandising equipment at customer outlets.
- Ensure all customer display equipment remains clean, presentable and properly maintained.
5. Inventory Control & Returns
- Remove products from customer outlets in accordance with scheduled collection dates.
- Sort, account for and reconcile all returned products upon returning to the compound.
- Ensure all good returns are checked and accounted for at the end of each Sales Day.
- Return empty baskets and good returns to the designated Company locations in accordance with established procedures.
6. Yard & Loading Bay Support
- Load and unload vehicles servicing local distribution, Tobago operations and Export shipments.
- Assist with sorting damaged products and preparing items for disposal in accordance with Company procedures.
- Assist with stock movement and other operational activities as directed.
7. Food Safety, Quality and Health & Safety Standards
- Maintain the interior of the assigned vehicle in a clean, safe and orderly condition.
- Provide clear direction to the Distributor or Relief Driver when reversing or maneuvering in restricted or difficult areas.
- Comply with all Company Food Safety, Quality Assurance and Good Manufacturing Practice (GMP) requirements.
- Adhere to all Health and Safety policies, procedures and safe work practices.
Perform other related duties as required by the job function and/or as directed by Supervisor/Manager.
Required Technical Qualifications & Experience:
Education:
Minimum
- Three (3) CXC passes
Physical Requirements:
Capable of frequently lifting, carrying, pushing and pulling products, delivery baskets and merchandising equipment weighing up to 40 pounds (18 kg).
Able to safely load and unload products from delivery vehicles throughout the workday.
Able to perform repetitive manual handling tasks safely and in accordance with the Company's Health and Safety requirements.
Experience:
Minimum
Two (2) years’ industry experience or doing similar type of work.
Strong communication, problem-solving, and customer service skills.
Required Skills:
Knowledge of distribution, merchandising and customer service principles.
Good interpersonal and communication skills with the ability to build positive customer relationships.
Ability to work effectively as part of a team and follow instructions.
Ability to perform physically demanding tasks in a fast-paced environment.