Principal Accountabilities / Key Functions:

• Receive and respond to telephone order requests and enquiries from customers.

• Document and process order requests and confirmations in accordance with approved procedures.

• Receive, respond to, investigate and/or direct customer complaints to District Managers/Supervisor for appropriate follow up action.

• Maintain master-card files to provide easy reference for comparison between incoming orders and deliveries.

• Prepare summaries of customer orders and/or complaints in approved formats. 

• Maintain, update and initiate follow up action on customer complaint files.

• Liaise with customers in respect of orders, enquiries, queries and related issues.

• Prepare product sales reports as required.

• Prepare stock reconciliation sheets for distributors.

• Provide clerical and data entry support services as assigned.

• Develop and maintain files on all customers.

• Identify and report real and potential issues and non-conformances and suggest possible solutions.

• Understand and adhere to the Company’s established good manufacturing practices (GMPs), Food Safety and Quality requirements.

• Actively promote, support and comply with Kiss Baking Company Limited’s established Occupational Health, Safety and Environmental policies, procedures and industry best practices.

Required Technical Qualifications & Experience:

Five (5) CXC O’ levels including Mathematics and English;

1-2 years customer service experience