Position Summary:

The CSR is responsible for delivering exceptional customer service while accurately processing sales transactions and maintaining accountability for cash and inventory. The role includes order management, stock replenishment, product knowledge, and compliance with Company standards. The individual will serve as a frontline ambassador for the Company, ensuring that customers’ needs are met with professionalism, efficiency, and care.

Principal Accountabilities / Key Functions:

1. Customer Service & Representation

·       Greet, assist, and serve customers courteously and professionally.

·       Maintain knowledge of the Company’s core product types and seasonal offerings.

·       Handle queries, complaints, and feedback in line with Company service standards.

·       Promote Company products and support sales initiatives.

2. Cash Handling & Accountability

·       Accurately process all customer transactions and maintain responsibility for assigned cash.

·       Perform cashing intervals at scheduled times.

·       Prepare daily sales sheets, reconcile cash, and ensure deposits are completed at the end of the day.

·       Report discrepancies or shortages immediately to the Supervisor/Manager.

3. Order & Stock Management

·       Process and verify customer orders using the Company’s computerized sales system.

·       Coordinate with Dispatch to ensure accurate balancing of stock and product quantities.

·       Monitor stock levels, replenish shelves/displays, and escalate shortages promptly.

·       Assist in the organization and presentation of the sales area to ensure it is clean, safe, and customer-friendly.

4. Opening & Closing Procedures

·       At opening, balance product quantities with Dispatch**.**

·       During the day, conduct the scheduled cashing intervals as outlined.

·       At closing, complete reconciliation of stock, prepare and deliver cash deposits, and finalize daily sales sheets.

5. Compliance & Standards

·       Actively support and comply with Company Food Safety, Quality, Occupational Health & Safety, and Environmental standards.

·       Maintain confidentiality, professionalism, and integrity in line with Company policies.

·       Uphold dress code, punctuality, and conduct standards to reflect positively on the Company.

6. Other Duties

·       Participate in training sessions, staff meetings, and continuous improvement initiatives.

·       Perform any other related duties as directed by Supervisor/Manager.

·       Understand and adhere to the Company’s established good manufacturing practices (GMPs), Food Safety and Quality requirements. 

·       Actively promote, support and comply with Kiss Baking Company Limited’s established Occupational Health, Safety and Environmental policies, procedures and industry best practices;

Required Technical Qualifications & Experience:

Education:

Minimum

·       5 CXC O’ levels inclusive of Mathematics and English or equivalent knowledge and experience.

Experience:

Minimum

·       1-2 years Customer Service experience