💼Face-to-Face Interviews Only | Office-Based Role (100% Indoor). Only shortlisted candidates will be
contacted for the next steps.

🌟 Empower Dreams, Transform Lives: Join EasyParcel in Redefining the Future of Delivery 🌟

EasyParcel is seeking a motivated and customer-focused individual to join our growing team as a Customer Relationship Executive. In this role, you will engage with our valued clients, addressing their inquiries, resolving concerns, and providing support throughout their journey with us.

*�Key Responsibilities:

• Client Relationship Management: Build and maintain strong relationships with assigned clients, understanding their unique needs and preferences.

• Customer Support: Provide timely and effective solutions to customer inquiries and complaints, ensuring a positive customer experience.

• Communication: Communicate clearly and professionally with customers via various channels, including phone, email, and live chat.

• Problem-Solving: Troubleshoot complex issues, collaborate with internal and external teams, and implement creative solutions to resolve customer problems.

• Multitasking: Efficiently handle multiple tasks simultaneously, including responding to customer inquiries, coordinating with internal teams, and meeting deadlines.

• Process Improvement: Continuously identify opportunities to improve customer service processes and contribute to overall operational efficiency.

• Customer Focus: Prioritize customer satisfaction and go the extra mile to exceed expectations.

*�Requirements:

• Experience: Minimum 1-3 years of experience in customer service or a related field or recent graduates with a degree in a relevant field.

• Education: Bachelor's degree in Business Administration, Marketing, or a related field, or equivalent work experience.

• Language Proficiency: Fluency in English, Mandarin, and Bahasa Malaysia. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

• Technical Skills: Proficiency in relevant customer service software and tools.

• Soft Skills: Strong interpersonal, communication, and problem-solving skills.

• Adaptability: Ability to work under pressure and adapt to changing priorities.

• Attention to Detail: Meticulous attention to detail and accuracy.

• Positive Attitude: Enthusiastic and customer-focused approach.

• Teamwork: Collaborate effectively with cross-functional teams to achieve shared goals.

*� Perks & Benefits:

• Wellness Support – Outpatient medical claim coverage to keep you feeling your best

• Career Growth – Clear progression paths and opportunities to level up your career

• Public Holiday Entitlement – Enjoy 99% of both Federal & State public holidays off

• Award Recognition – We celebrate your wins, from monthly shoutouts to annual awards

• Company Events – Get exclusive goodies & confirmed gifts during team events and celebrations

• Supportive Culture – Be part of a fun, young, and passionate team that roots for you

✨ Ready to Rock the World With Us?

This isn’t just a job — it’s a journey. Let’s co-create the future of delivery and make meaningful change together.